1.
| Operator: | BackKing Company. May I help you? |
| Customer: | I’d like to be connected with your customer service department. |
| Operator: | Ok, please hold. |
| Customer: | Thanks. |
2.
| Customer: | I'd like to have a phone installed, please. |
| Operator: | May I have your name and address, please? |
| Customer: | Sure. I am Mark Bell. B-E-L-L. My address is 23 Long Street, flat 20. |
| Operator: | And your date of birth? |
| Customer: | August 24, 1978. |
| Operator: | May I have your Social Security Number, please? |
| Customer: | Sure. My Social Security Number is 345-67-2213. |
| Operator: | Thank you very much. The day for connection is next Saturday. Is that OK? |
| Customer: | Yes, that’s fine. Thanks. |
| Operator: | Have a nice day! |
3.
| Operator: | BackKing Company. May I help you? |
| Customer: | I'd like to have my phone disconnected. |
| Operator: | May I ask why? |
| Customer: | Well, I'm moving to New York. |
| Operator: | All right. May I have your phone number? |
| Customer: | Sure. That’s 458264005. |
| Operator: | Thank you. Now, when would you like it to be disconnected? |
| Customer: | Tomorrow by 3:00 pm. |
Category: Business English - Practice
Tags: telephone language, telephone english, telephone conversation
